Security Engineer Job Description

Responsibilities:

Responsibilities in this position include, but are not limited to:

  • Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests
  • Record and document work completed and in-progress; assist in updating network
  • Travel to and from clients work sites with personal vehicle
  • After hours support rotation
  • Take ownership of issues and see them through to completion
  • Perform network management activities including but not limited to; Active Directory, Domain Name Server (DNS) services, and Virtual Private Networks (VPN), disk space allocation, active directory, wireless access privileges, network performance monitoring systems, system logs, etc.
  • Creating policies and procedures
  • Other Duties as assigned

Qualifications and Skills:

The successful candidate will possess the following qualifications and skills:

  • Bachelor’s degree in Information Technology or related field experience
  • Minimum 3 years working in a service desk for a  Managed Service Provider / IT Support business
  • Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work
  • Highly organized with strong ability to prioritize work and work autonomously
  • Excellent verbal and written communication skills
  • Great attention to detail and presentation
  • Experience installing, configuring and maintaining:
    • Windows 7, 10
    • Windows Server 2008-2016 Installation and Administration
    • Perform network administration activities to include, but not limited to, Active Directory, Domain Name Server (DNS) services, and Virtual Private Networks (VPN), disk space allocation, wireless access privileges, network performance monitoring systems, system logs, etc.
    • Basic Network Fundamentals
    • Configuring, supporting, and troubleshooting SonicWALL firewalls
    • Supporting layer 3 routing and VLAN segmentation
    • ExchangeOffice 365 Administration
    • Information Security Best Practices and Administration
    • Ruckus Wireless
    • VMware Administration
    • Mac OS X
    • Dell and HP servers/desktops/laptops
    • Apple desktops/laptops
  • IT related certifications preferred but not required (CompTIA A+, Network+, Microsoft, Cisco, SonicWALL)
  • Results driven and highly efficient
  • Energetic and highly motivated
  • Must possess a high degree of intelligence, competence, maturity, adaptability, resilience, integrity and initiative
  • Ability to help & build strong relationships with clients and co-workers
  • Always looking for ways to improve our solutions

To be considered for this position, please email your resume in confidence to Resumes@KyberSecure.com