Security Engineer Job Description

Responsibilities:

Responsibilities in this position include, but are not limited to:

Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests
Record and document work completed and in-progress; assist in updating network
Travel to and from clients work sites with personal vehicle
After hours support rotation
Take ownership of issues and see them through to completion
Perform network management activities including but not limited to; Active Directory, Domain Name Server (DNS) services, and Virtual Private Networks (VPN), disk space allocation, active directory, wireless access privileges, network performance monitoring systems, system logs, etc.
Creating policies and procedures
Other Duties as assigned

Qualifications and Skills:

The successful candidate will possess the following qualifications and skills:

Bachelor’s degree in Information Technology or related field experience
Minimum 3 years working in a service desk for a Managed Service Provider / IT Support business
Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work
Highly organized with strong ability to prioritize work and work autonomously
Excellent verbal and written communication skills
Great attention to detail and presentation

IT related certifications preferred but not required (CompTIA A+, Network+, Microsoft, Cisco, SonicWALL)
Results driven and highly efficient
Energetic and highly motivated
Must possess a high degree of intelligence, competence, maturity, adaptability, resilience, integrity and initiative
Ability to help & build strong relationships with clients and co-workers
Always looking for ways to improve our solutions