• 55 Merritt Blvd
  • Trumbull, CT 06611
  • Serving Connecticut Businesses for 40+ Years
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Managed IT Services

We are here when you need us — our Managed Secure Support program pairs day-to-day IT support with a security-first approach built in from day one.

Congratulations! You have made the decision to implement a comprehensive defense in depth security program for your organization! But what about all of the other things that my traditional support vendor did? They were great making sure that your team was productive, could access all of the resources they needed when they needed them, and they were just a call or email away whenever you had issues. Well, fear not, the Kyber team can do all of that for you too, and in as secure a way as they provide all the other services you get to protect your organization.

Get Secure Now!
One secure step above proactively managed support.
Damage, downtime, and reputation loss from a business interruption can be catastrophic for SMBs and nonprofit organizations. Steps to prevent this used to mean that you needed a standard 24/7 support contract with an IT vendor, a firewall, antivirus and a decent backup system. In today’s cyber threat landscape, you’ll require traditional and advanced secure support services.

While we provide 24/7 support, our SecurityFirst™ philosophy also ensures that your organization will always have security at the top of mind. We utilize a defense in depth approach with a combination of traditional technologies and new technologies. As the cyber threat landscape constantly evolves, your security measures should be one step ahead.

Traditional Secure Support Services

  • Email Filtering
  • Antivirus
  • Password Management
  • Patch Management
  • Help Desk Support
Smiling cybersecurity team working in a security operations center

Advanced Secure Support Services

  • Next Generation Firewall
  • Managed Detection and Response
  • Mobile Device Management
  • SOC Monitoring
  • Multi Factor Authentication
  • DNS Filtering/Management

Standard Support

  • Printing Issues
  • Email Issues
  • Password issues
  • Desktop Support

Security Tools Support

  • Email Whitelisting/Blacklisting
  • Phishing Verification
  • Multi Factor Authentication help
  • Out of Country Travel
  • Secure User Verification

3rd Party Support

  • Line of business applications
  • Accounting Software
  • Microsoft
  • Timeclocks connectivity
At Kyber, we live by 5 core values. One of which is to provide WOW Service to our customers. To measure this success, we ask all our customers “how are we doing?” which they can reply “WOW”, “Good”, or “Poor”. While most organizations will probably use ratings such as “Good”, “Okay”, and “Bad”, we don’t want our customers to just feel good, we want them to feel WOW’ed. We want them to feel like they have been serviced above and beyond expectations. As a CSAT rating well above the ACSI overall US customer satisfaction score of 76.5%, we pride ourselves on providing the WOW Service that our customers deserve.
Team icon representing Kyber's support staff

Team

We can compliment your current IT team or act as your sole provider.

Icon representing 24/7/365 monitoring

24/7/365

Our team is here when you need us any time any day.

Icon representing the Mitigate step in a vulnerability management process

Resolution

We take a hacker’s point of view to create the best solution for you.

Questions about secure support?

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Frequently Asked Questions

A standard managed IT contract typically covers helpdesk, patching, and uptime. Managed Secure Support layers security into every layer of that support — next-generation firewall, managed detection and response, MFA, and SOC monitoring are standard inclusions, not add-ons. The goal is that fixing a printer issue and closing a security gap happen under the same contract, not two separate vendors with two separate priorities.
Two tiers of coverage. Traditional Secure Support covers email filtering, antivirus, password management, patch management, and help desk support — the baseline every organization needs. Advanced Secure Support adds next-generation firewall, managed detection and response (MDR), mobile device management, 24/7 SOC monitoring, multi-factor authentication, and DNS filtering. Most clients run both tiers together as a single defense-in-depth program.
Yes. Third-party support extends to line-of-business applications, accounting software, Microsoft 365, and timeclock connectivity — the systems your team depends on daily, not just the underlying network.
Security Tools Support is a distinct coverage category: email whitelisting/blacklisting, phishing verification, MFA troubleshooting, secure user verification, and support for employees traveling outside the country who need to authenticate from a new location. These requests route through the same help desk as a standard IT ticket, so users aren’t stuck choosing between “IT problem” and “security problem.”
Yes — this is a common co-managed arrangement. An internal IT hire typically can’t provide 24/7 SOC monitoring or specialized incident response on their own. Kyber covers the security operations and after-hours coverage layer while your internal team retains day-to-day business context and priorities.
Every interaction is rated WOW, Good, or Poor rather than a standard satisfaction scale. Kyber maintains a 98.5%+ CSAT rating — well above the ACSI national customer satisfaction benchmark of 76.5% — because the bar is set at “WOW’ed,” not just “ticket closed.”
Full onboarding onto Managed Secure Support typically takes about two months. That covers environment discovery, deploying and configuring the security stack (firewall, MDR, MFA, DNS filtering) alongside the standard support tools, and transitioning your team to the new help desk — done in a structured sequence so support continuity isn’t interrupted during the switch.
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Local to Fairfield County

Managed IT and Security Support for Bridgeport and Fairfield County

Kyber Security provides Managed Secure Support — helpdesk, RMM, patch management, and endpoint protection paired with a security-first operating model — to businesses throughout Bridgeport, Fairfield, Shelton, Milford, and the rest of Fairfield County, CT. As a Trumbull-based team, we're positioned for the on-site response local businesses need when remote support isn't enough — a technician can be at a Bridgeport or Milford office the same afternoon.

Managed Secure Support is Kyber Security's core IT support offering — the day-to-day helpdesk, patch management, and endpoint protection every business needs, delivered with a security-first operating model built in from the start rather than sold as a separate add-on. See our IT Support Services page for a closer look at what that support layer includes.