Hiring a new managed service provider (MSP) can be a daunting task. You can review several companies, compare pricing and solutions packages and make as educated a decision as is possible, but there is always a chance that for some reason, after the engagement starts, you decide you have made the wrong decision, and they are just not a fit for your organization. This could be to culture fit, poor onboarding, or broken sales promises. Regardless of the reason, you now find yourself locked into a contract that you must live with for up to several years.
This “buyers’ remorse” fear might even be preventing you from changing from a marginal relationship to a new one that could bring more value to your organization. The effects of this could be devastating if you are suffering from bad response, poor or partial technical solutions, or personality challenges. These things can cost your organization tens of thousands of dollars in lost productivity and even reputation damage if these issues are keeping you from meeting your client deliverables.
So how can avoid all this allowing you to make the right decision quickly and confidently? Find an MSP that provides you with an “out” in their contract language which allows you to break the contract with no penalty if you discover that they are not what you thought they were.
At Kyber, we are so confident in our ability to match our solutions with the right kinds of clients, we offer a 120 day guarantee.
Kyber 120 Day Guarantee
If within 120 days of the Service start date for your managed agreement you are not satisfied, you can cancel the managed agreement with no penalty by notifying us in writing of the source of the dissatisfaction and providing 10 business days to cure the problem. If you are still not satisfied after the 10-day cure period, you will be relieved of the contract obligations of the agreement. Period.
We know that we are not a fit for every organization. And despite our best efforts to ensure during the discovery process that we can provide value to your organization, something may have been missed or something may have changed in your organization since we agreed to work together.
We only want to do business with organizations to whom we can provide value and want to work with us. This guarantee helps us keep that promise.
Managed IT for Fairfield County Businesses
Kyber Security provides managed IT and security services to businesses throughout Bridgeport, Stamford, Norwalk, Trumbull, and the rest of Fairfield County, CT. See what's included in Managed Secure Support.