Success Story

How Kyber helped a mission-driven lender eliminate IT roadblocks, strengthen security, and support sustainable growth

Who Are They?

This local organization strengthens neighborhood economies across Connecticut by providing flexible financing, technical support, and educational opportunities to businesses, community organizations, and local initiatives. The goal is to help stabilize and grow small businesses—so individuals can achieve their dreams, families can gain financial independence, and communities can thrive. Support includes both funding and education to address the many challenges involved in starting and running a business.

They serve small business owners and entrepreneurs who demonstrate drive, passion, and commitment.

What Do They Do?

A business owner may have a low credit score, limited collateral, or may have previously been turned down for a loan by a bank—but this organization takes a holistic view of the applicant’s character and overall situation. While past hardships can complicate financial standing, those with the drive, passion, and commitment to succeed in business will be heard.

This team specializes in lending to early-stage businesses that are not yet bankable, as well as existing businesses that are unable to secure traditional bank financing.

What Was Their Challenge?

When we started working with them, they were coming from an IT vendor who did not engage with their leadership to help them plan to leverage technology for the good of their organization. The were plagued with malware on their computers which slowed their team down and left them susceptible to breaches of their company and client data.

There was not a solid backup system in place leaving them in fear of any issues with their servers, which were also aging and ripe for failure.

Their employees could not securely and consistently work remotely as there was not a secure VPN solution in place. This caused anyone who was not able to come to work to have to take the day off as opposed to being productive from another location.

All IT related issues were being funneled through one employee which was significantly slowing down progress on their other critical duties for the organization. It is estimated that this was taking 10-20% of their time preventing them from being fully focused on the balance of her role.

While this was not expected by anyone, if they continued in this mode they would have been devastated in 2020 when the pandemic hit which could have caused them to have to change how they do business.

What Was Our Solution?

We started by doing a thorough documentation set and assessment of their network and organization. We identified the largest risks to their organization and planned out what needed to be done and by when.

We immediately put a solid backup program in place to ensure the safety of their data and deployed a defense in depth security program to stop malware and detect new threats. This included endpoint tools, network level tools and edge detection as well as monitoring of their email in M365 for potential nefarious behavior.

We then deployed employee awareness training and testing for their team to help them better understand the threats that existed and how to detect them before acting on a malicious email or link.

From there, we performed a full security assessment for them helping them understand the other risks to their organization and what should be done to reduce that risk. This was coupled with our strategic planning process with one of our virtual CIOs who worked with the leadership to understand how technology could
help them and put together a plan for the future.

What Was the Outcome?

Kyber Security’s program delivered immediate improvements:

  • Replaced unreliable backups, restoring confidence in disaster recovery.
  • Enabled strategic, proactive planning through ongoing consultation.
  • Deployed a secure VPN for seamless, stable remote access.
  • Freed up internal staff by handling day-to-day IT support directly.
  • Stopped recurring malware issues and improved overall security posture.
  • Delivered security awareness training to reduce user-related risks.
  • Reduced overall cyber risk by an estimated 90%.

Final Thoughts

By partnering with Kyber, the organization has gained peace of mind knowing their systems are secure and reliable. With cyber risk reduced by approximately 90%, they’re better protected against costly incidents, and internal staff can focus on strategic priorities. Their efficient, stable tech environment has also created the foundation for growth—with over 30% projected in the next 18 months.