While Managed Security Service Providers (MSSPs) primarily focus on delivering security-related services, some MSSPs offer broader IT support capabilities that include assisting users with day-to-day issues. However, the level of support for end-user issues may vary depending on the specific offerings and focus areas of the MSSP.

Here’s how an MSSP can potentially help with day-to-day user issues:

  1. Helpdesk Support: Some MSSPs such as Kyber Security provide helpdesk support to assist users with troubleshooting IT-related issues, such as software problems, connectivity issues, or hardware failures. This may involve remote assistance via phone, email, chat, or remote desktop support tools.
  2. Remote Desktop Support: MSSPs with remote access capabilities can remotely access users’ devices to diagnose and resolve technical issues. Remote desktop support allows MSSPs such as Kyber Security to troubleshoot and resolve problems without the need for onsite visits, minimizing downtime and disruptions.
  3. User Training and Education: MSSPs may offer user training and education programs to help users enhance their awareness and skills in managing cybersecurity risks effectively. Well-trained users are better equipped to prevent security incidents and mitigate potential threats.
  4. Endpoint Management: MSSPs often manage endpoint security solutions that protect users’ devices from malware, viruses, and other security threats. In addition to security functions, these solutions may include features for remote monitoring, management, patching and troubleshooting of endpoints.

It’s essential to clarify with your MSSP what level of support they offer for day-to-day user issues and how it aligns with your organization’s needs and expectations. Some MSSPs may focus primarily on security-related services and offer limited support for end-user issues, while others may provide comprehensive IT support that includes help desk services and user assistance.