The cost of hiring a Managed Service Provider (MSP) or a Managed Security Services Provider (MSSP) can vary widely based on several factors, including the services offered, the size and complexity of your organization, and the level of customization required. MSPs typically provide a range of IT services, including network management, cybersecurity, data backup, and support services. Here are some factors that can influence the cost of hiring a partner to manage your IT and Cyber Security:

  1. Scope of Services: The breadth and depth of services offered by the provider will impact the cost. For example, if you require a comprehensive suite of services, such as 24/7 monitoring, robust cybersecurity measures making up a defense in depth security program, helpdesk support, and more, the cost is likely to be higher.
  2. Size of Organization: The number of users, devices, and locations within your organization will affect the cost. Organizations with more extensive IT infrastructures and broader support needs may incur higher expenses.
  3. Complexity of IT Environment: If your organization has a complex IT environment with multiple servers, applications, and specialized requirements, the complexity may contribute to increased costs.
  4. Customization and Special Requirements: If your organization has specific requirements or needs customized solutions, the cost may increase. Customization efforts and specialized services beyond standard offerings may be priced separately.
  5. Security and Compliance Requirements: Organizations with stringent security and compliance requirements, such as those in regulated industries, may require additional security measures. Meeting these requirements can contribute to higher costs.
  6. Geographic Location: The geographic location of the MSP and the cost of living in that region can impact pricing. MSPs in high-cost areas may have higher rates.

Let’s get a bit more specific on “Scope of Services.  The below grid shows a comparison between what is included in a traditional support program as opposed to a more security focused defense in depth program.* A traditional support provider my not use additional security measures to support our end users such as secure remote access to devices, verified user authentication and encrypted file transfer.

MSSP Chart

* A traditional support provider my not use additional security measures to support our end users such as secure remote access to devices, verified user authentication and encrypted file transfer.

While all of these factors will play into the calculation, a traditional MSP will usually charge between $150-$175 per employee per month.  This would include the basic support services and tools listed above for your organization.  If you were to engage a more security focused MSP (or MSSP) for your support and cyber security needs, that price would be between $200-$250 per employee per month to properly secure your organization and reduce your cyber risk.