Success Story

How Kyber helped a legacy construction firm modernize its IT, eliminate downtime, and secure its future

Who Are They?

This organization has served its clients with high-quality expertise in Commercial Real Estate Development, Construction Management, and Commercial Property Management throughout Connecticut since 1923.

What Do They Do?

Their team is committed to delivering comprehensive property and asset management services. Their extensive experience ranges in constructing large and complex projects in both the public and private sectors through full-service construction management.

What Was Their Challenge?

This full-service construction management firm had grown substantially and become more complex over the past decades, but their technology lagged behind their success. The previous IT provider offered them band aid fixes to problems that were costing them thousands in lost productivity, downtime and frustration.

In addition to the aging and cobbled together infrastructure, there was a severe lack of cyber security controls leaving them ripe for a data breach which would cause irreparable harm to their stellar reputation, one of the organization’s greatest assets.

What Was Our Solution?

As the threat of a data breach was of prime importance, we started by rolling out our
Secure Infrastructure data security and support program to protect their organization and provide white-glove service for all their support and security needs. This gave us an immediate win/win scenario for this client, as their employees were now getting top notch service when any day-to- day issues occurred. Additionally, it gave us insight into what was causing these issues so we could implement a plan to proactively eliminate them.

We did a thorough review of their network topology and were quickly able to determine
the root causes of the latency and errors causing productivity issues. We also uncovered many infrastructure components (switches, firewalls, wireless, etc.) and computing devices (servers, endpoints etc.) that were old and out of support. This was not only a productivity issue, but a serious cyber threat as well. Old and out of support hardware does not receive critical security patching and threat actors target these systems.

After collecting all of this information, we devised a phased implementation plan to achieve a budget conscious approach while addressing the most disruptive concerns first.

Phase 1: Replace the out of support firewall as this is the front door into the network
Phase 2: Replace the old and out of support server infrastructure which was causing latency and spotty outages for the employees with a fully redundant
infrastructure. In conjunction with this, we implemented a comprehensive backup solution which reduces downtime in the event of a site outage or even a ransomware attack to hours as instead of weeks or months.
Phase 3: Replace the switching infrastructure which had grown to a series of under powered and outdated switches. These switches were causing frustrating intermittent outages for the employees which kept them from doing their jobs effectively and meeting their deadlines.
Phase 4: Develop a rotating plan for replacing end user computing devices starting with the oldest and most mission critical first. This plan spans a 3-year
period after which all computers would be refreshed every 3 years.

What Was the Outcome?

There was an immediate positive impact on the employees of this organization as they started getting the response and assistance they needed when facing an issue. This is evidenced by the 100% client satisfaction rating received from this customer last year! Additionally, they have seen a significant increase in productivity and decrease in downtime since the new infrastructure has been in place. As the complex organization continues to grow, this is critical to their business mission.

The organization has thrived since our partnership began. They can rest easily at night
knowing that they are protected and secure and have a solid plan if something does happen to harm their network. Their system is now Secure by Design, for Peace of Mind .

Final Thoughts

If your organization is growing, concerned about the security of your data, or simply looking to focus on the overall health and well-being of your business, you don’t need to do it alone. Instead of worrying about what threats may be lurking in the wings, contact Kyber today. We’ll help you stay secure and focused—just like we did for this client.