Keeping up with technology and cybersecurity can be difficult with an internal team.  While they may be great at what they know now, the time for research and training on new tools and technology can be very difficult and costly.  This is where co-managed IT services comes in.  Co-managed IT services refer to a collaboration model where an organization’s internal IT team partners with an external managed service provider (MSP) to handle some of its information technology and cybersecurity needs. This partnership model combines the strengths and expertise of both internal and external teams, aiming to optimize IT operations, reduce costs, and enhance service quality. Here are some key aspects of co-managed IT services:

  1. Resource Augmentation: Co-managed services allow an organization to supplement its in-house IT staff with additional resources from the MSP. This can be particularly beneficial during peak times, for special projects, or when specific expertise is required that the internal team may lack.
  2. Access to Advanced Technology: MSPs typically have access to the latest technologies and tools, which might be cost-prohibitive for a company to maintain on its own. Through a co-managed arrangement, companies can leverage these advanced solutions without the full investment typically required.
  3. Customizable Services: Co-managed IT services are highly flexible, allowing organizations to choose which IT functions they want to manage internally and which they want the MSP to handle. This can include anything from helpdesk support, cybersecurity, network management, to cloud services and backup solutions.
  4. Enhanced Scalability: As the organization grows, its IT needs will evolve. Co-managed IT services can easily scale up or down based on the company’s requirements, providing more flexibility than relying solely on in-house resources.
  5. Cost Efficiency: Sharing the responsibility of IT management can result in significant cost savings. Organizations can avoid the costs associated with hiring additional full-time staff, including training, salaries, and benefits, while still ensuring that their IT needs are comprehensively managed.
  6. 24/7 Support: Many MSPs offer round-the-clock support, which can be a significant advantage for companies that do not have the capability or budget to maintain such extensive service hours with their internal team.

This model is particularly appealing to medium-sized businesses that have some IT capabilities but also need to augment their operations to cover all their technological needs without overextending their internal resources.